accesso Client Conference 2025

| September 30 - October 2  | Orlando, FL

Walt Disney World Swan Resort

We’re going to Orlando! The Theme Park Capital of the World will be an amazing backdrop for the accesso Client Conference community to come together in 2025. Whether you’ve joined us before or are considering joining us for the first time, this is the perfect opportunity to connect, learn, and experience the best of accesso. We hope you’ll join us for our best client event yet!

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A clear and bold heading

You asked, we listened.

We heard your requests for fewer, more focused education tracks and more time for in-depth discussions and networking. 
BASIC White-05

Collaborate

Sessions designed to foster conversations and best-practice sharing between peers and industry experts.  

 

E-LEARNING White-05

Get Inspired

Hear about the latest trends and innovations from the accesso Product Team and industry leaders. Don’t miss this chance to level up your business! 

EDUCATION White-07

Panel Discussions

accesso staff, clients and partners share real world case studies of success. 

BUSINESS AND MARKETING White-13

More Networking

More dedicated time for connecting with other clients and industry professionals.  

A clear and bold heading

 

  • Turning visitors into leads.

Sneak Peek at Planned Session Tracks and Topics

This year we are planning a variety of sessions tailored for industry professionals in breakout sessions, panels and roundtables. We will cover new features, industry insights and industry best practices to help you improve guest satisfaction and inspire technology adoption. 

Duncan-Wardle-Former-Head-of-Innovation-and-Creativity-for-Disney-Innovation-Keynote-Speaker

Schedule

*Subject To Change*

8:00 AM → 9:00 AM
Breakfast / Registration
Swan 6 A/B
9:00 AM → 10:30 AM
CEO Welcome Speech
Keynote
Swan 5 A/B
Steve Brown
accesso, CEO
10:30 AM → 11:00 AM
Refreshment Break w/ Sponsors
Networking
11:00 AM → 12:00 PM
Delivering Customer Experience Magic
Keynote
Swan 5 A/B

As Head of Innovation & Creativity at Disney, Duncan helped teams at Disney Parks, Lucasfilm, Marvel, Pixar, Imagineering and Animation to innovate, creating magical new storylines and amazing experiences for consumers around the globe. He now brings his Disney experience to audiences around the world, delivering a series of keynotes, masterclasses and ideation forums, that help people capture unlikely connections, leading to both disruptive thinking and revolutionary ideas. He is a multiple TEDx speaker and frequent contributor to Fast Company, Harvard Business Review, and Forbes, and he teaches Innovation and Creativity Masterclasses at Yale and Harvard Universities. Duncan holds the American Citizen Award presented at the White House, an Honorary Doctorate from Edinburgh University, and the Duke of Edinburgh Award, presented by Her Majesty, Queen Elizabeth.

Duncan Wardle
12:00 PM → 1:00 PM
Lunch
Swan 6 A/B
1:00 PM → 2:00 PM
Come See The Future! - Ingresso
Session
Swan 3
Brittany Steere
Client Success Manager
1:00 PM → 2:00 PM
Come See The Future! - Paradox
Session
Swan 4
Phil Schwartz
Director, Sales
Xavier Carignan
Sales Engineer
1:00 PM → 2:00 PM
Come See The Future! - Passport E2E
Session
Swan 9
Colby Preston
Sales Director
Scott Solano
Sales Director
1:00 PM → 2:00 PM
Come See The Future! - Freedom
Session
Swan 10
Michele Fennewald
Account Development Manager
Stephanie Horwath
Director, Sales Engineering
Johnny Donaldson
Director Global Hardware
2:00 PM → 2:30 PM
Refreshment Break w/ Sponsors
Networking
2:30 PM → 3:30 PM
Money Moves: Partnering for Payment Power
Session
Swan 3
Payments
2:30 PM → 3:30 PM
Ski Smart: Siriusware Best Practices on the Slopes
Session
Swan 4
Gretchen Seibert
Senior System Specialist
Jef Rahmeyer
Product Manager
2:30 PM → 3:30 PM
AI Unleashed: Real-World Innovation in Attractions and Leisure
Session
Swan 9
Michele Fennewald
Account Development Manager
Kevin Brice
Director, Solutions Architecture
2:30 PM → 3:30 PM
Attractions Panel
Panel
Swan 2
Mike Hulsman
SVP, Operations
3:45 PM → 4:45 PM
Come See The Future! - accesso Commerce
Session
Swan 4
Deion Gresham
Senior Product Manager
Leslie Strickland
Director, Product Management
3:45 PM → 4:45 PM
Partner Session
Session
Swan 3
3:45 PM → 4:45 PM
Partner Session
Session
Swan 9
3:45 PM → 4:45 PM
Partner Session
Session
Swan 10
3:45 PM → 4:45 PM
Partner Session
Session
Swan 2
3:45 PM → 4:45 PM
Partner Session
Session
Swan 8
3:45 PM → 4:45 PM
Partner Session
Session
Swan 7
3:45 PM → 4:45 PM
Partner Session
Session
Swan 1
5:30 PM → 7:30 PM
Opening Reception Sponsored By Protecht
Event
Crescent Terrace
7:30 AM → 8:30 AM
Breakfast / Registration
Swan 6 A/B
8:30 AM → 10:00 AM
What's New?
Keynote
Swan 5 A/B
Louis Aguila
Senior Director of Product, Onsite Solutions
10:00 AM → 10:30 AM
Refreshment Break w/ Sponsors
Networking
10:30 AM → 11:30 AM
What's New? Q/A Deep Dive - Siriusware
Session
Swan 1
Naila Carneiro
Product Manager
Jef Rahmeyer
Product Manager
10:30 AM → 11:30 AM
Delight & Deliver: The Balanced eComm Blueprint
Session
Swan 2
Rob Jackson
Director Product Optimization
Rick Knocke
Product Optimization Manager
10:30 AM → 11:30 AM
Ski Guest Experience: Elevating the Mountain Journey with Apps, Integrated Platforms, and Tailored Solutions
Session
Swan 3
Kevin Brice
Director, Solutions Architecture
Michele Fennewald
Account Development Manager
10:30 AM → 11:30 AM
Beyond the One-on-One: Winning B2B & Group Sales
Session
Swan 4
Mary Fisher
Agile Product Owner
Austin Lemaster
Director, Commercial Intelligence
Jennifer Dunham
Sales Engineer
10:30 AM → 11:30 AM
Interactive Session on Functionality Critical to Passport and Paradox Evolution
Session
Swan 7
Louis Aguila
Senior Director of Product, Onsite Solutions
Leslie Strickland
Director, Product Management
11:45 AM → 1:30 PM
Lunch / accesso Commerce Update
COO Welcome Lunch
Swan 5 A/B
Lee Cowie
COO
Leslie Strickland
Director, Product Management
1:30 PM → 2:00 PM
Refreshment Break w/ Sponsors
Networking
2:00 PM → 3:00 PM
What's New? Q/A Deep Dive - Passport, eCommerce
Session
Swan 1
Ben Adler
Product Owner
Mary Fisher
Agile Product Owner
2:00 PM → 3:00 PM
What's New? Q/A Deep Dive - Paradox
Session
Swan 2
Louis Aguila
Senior Director of Product, Onsite Solutions
Xavier Carignan
Sales Engineer
Tanya Delisle
Product Owner
Elizabeth Gregoire
Client Success Manager
2:00 PM → 3:00 PM
From Click to Cart - The Art of eCommerce Analytics
Session
Swan 3
Austin Lemaster
Director, Commercial Intelligence
Paul Herman
Senior UI Engineer
2:00 PM → 3:00 PM
No Tricks, Just Tactics: Winning Against Fraud
Session
Swan 4
Payments
3:00 PM → 3:30 PM
Refreshment Break w/ Sponsors
Networking
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 1
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 2
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 3
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 4
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 7
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 8
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 9
3:30 PM → 4:00 PM
Partner Sessions
Session
Swan 10
4:00 PM → 5:00 PM
What's New? Q/A Deep Dive - Passport, Onsite
Session
Swan 1
Megan Davis
Senior Product Manager
Chris Mewhinney
Product Manager
4:00 PM → 5:00 PM
What's New? Q/A Deep Dive - Freedom
Session
Swan 2
Lynsey Pryor
Senior Product Manager
Stephanie Horwath
Director, Sales Engineering
4:00 PM → 5:00 PM
Price Like a Pro: The Power of Dynamic Pricing
Session
Swan 3
Ben Adler
Product Owner
Austin Lemaster
Director, Commercial Intelligence
Alyssa Potts
Director, Client Success
4:00 PM → 5:00 PM
Siriusware Deep Dive: From Dynamic Pricing to Benefits
Session
Swan 4
Gretchen Seibert
Senior System Specialist
Judy Freeman
Implementation Team Lead
8:00 PM → 9:30 PM
Firework Show & Dessert
Event
Epcot
8:00 AM → 9:00 AM
Breakfast
Swan 6 A/B
9:00 AM → 10:00 AM
Test It Like It’s Hot: A/B Testing Demystified
Session
Swan 1
Austin Lemaster
Director, Commercial Intelligence
Ben Adler
Product Owner
9:00 AM → 10:00 AM
The Art of the Order: Freedom Layouts for Every Screen
Session
Swan 2
Lynsey Pryor
Senior Product Manager
Jennifer Dunham
Sales Engineer
9:00 AM → 10:00 AM
Powder, Prices & Products: The Ultimate Paradox Setup Guide
Session
Swan 3
Xavier Carignan
Sales Engineer
Elizabeth Gregoire
Client Success Manager
Colleen McConvill
Client Success Manager
9:00 AM → 10:00 AM
Behind the Scenes: Siriusware Best Practices for Attractions & Museums
Session
Swan 4
Naila Carneiro
Product Manager
Judy Freeman
Implementation Team Lead
9:00 AM → 10:00 AM
Ski Panel
Panel
Swan 7
Mechele Larmore
SVP, Sales
10:00 AM → 10:30 AM
Refreshment Break w/ Sponsors
Networking
10:30 AM → 11:30 AM
Slope to Success: Boosting eComm Revenue on the Mountain
Session
Swan 1
Austin Lemaster
Director, Commercial Intelligence
Tere Smith
Manager, Client Success
10:30 AM → 11:30 AM
Payments Best Practices
Session
Swan 2
Payments
10:30 AM → 11:30 AM
Slopeside Setup: Your Guide to Ski Schools & Rentals in Paradox
Session
Swan 3
Elizabeth Gregoire
Client Success Manager
Colleen McConvill
Client Success Manager
10:30 AM → 11:30 AM
The Setup Show: Building Products That Shine
Session
Swan 4
Dustin Tanner
Integration Support Manager
Mary Fisher
Agile Product Owner
Kyle Adamission
Client Success Manager
10:30 AM → 11:30 AM
Attractions Roundtable
Roundtable
Swan 7
Alyssa Potts
Director, Customer Success
Leslie Strickland
Director, Product Management
Louis Aguila
Senior Director of Product, Onsite Solutions
11:30 AM → 12:30 PM
Lunch
Swan 6 A/B
12:30 PM → 1:30 PM
Sell Where You Stand: The mPOS Advantage
Session
Swan 1
Louis Aguila
Senior Director of Product, Onsite Solutions
Megan Davis
Senior Product Manager
12:30 PM → 1:30 PM
Full House or Open Road? Managing Capacity Like a Pro
Session
Swan 2
Alyssa Potts
Director, Client Success
Ben Adler
Product Manager
Austin Lemaster
Director, Commercial Intelligence
12:30 PM → 1:30 PM
From Snowpack to Insights: Datalake & Dashboards Done Right
Session
Swan 3
Xavier Carignan
Sales Engineer
Tanya Delisle
Product Owner
12:30 PM → 1:30 PM
Keep Calm and Debug On: Siriusware Edition
Session
Swan 4
Gretchen Seibert
Senior System Specialist
12:30 PM → 1:30 PM
Payments Roundtable
Roundtable
Swan 7
Michael Wiggins
Senior Director, Global Services
Payments
1:30 PM → 2:00 PM
Refreshment Break w/ Sponsors
Networking
2:00 PM → 3:00 PM
Attractions Guest Experience: Connecting Journeys Across Apps, Kiosks, Digital Signage, and Integrated Venue Experiences
Session
Swan 1
Kevin Brice
Director, Solutions Architecture
Michele Fennewald
Account Development Manager
2:00 PM → 3:00 PM
Seamless Sync: Mastering Best Practices for Siriusware + Passport
Session
Swan 2
Dustin Tanner
Integration Support Manager
Ben Adler
Product Manager
2:00 PM → 3:00 PM
Ticket to Thrills: Optimize Your Attraction Revenue
Session
Swan 3
Austin Lemaster
Director, Commercial Intelligence
Matthew Difrisco
Client Success Manager
2:00 PM → 3:00 PM
POSitively Easy: Setup with Freedom
Session
Swan 4
Lynsey Pryor
Senior Product Manager
Jennifer Dunham
Sales Engineer
2:00 PM → 3:00 PM
Ski Roundtable
Roundtable
Swan 7
Erin Cummings
Senior Director, Client Success
Elizabeth Gregoire
Client Success Manager
Colleen McConvill
Client Success Manager
3:00 PM → 4:00 PM
Time With An Expert
Session
Swan 1-4 | Swan 7-10
4:00 PM → 5:00 PM
Thursday Evening Event - Sponsored by Elavon
Event
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Pricing

Secure Your Spot – Limited Availability!
$1899
Register Now

Walt Disney World Swan Resort

Join us at the Walt Disney World Swan Resort, our official conference hotel, and enjoy an exclusive discounted rate available only to our attendees! Nestled in the heart of Walt Disney World, this stunning resort offers world-class amenities, convenient access to the parks and the perfect setting for networking and relaxation. Secure your spot today and take advantage of this special offer before it’s gone!

Nightly room rates shown do not include 12.5% Room Tax and $56.25 Resort Service Package (tax included).

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Crowd with a person raising her hand in class

Become a sponsor!

Gain exclusive access to the accesso Client Conference—where innovation meets opportunity. As a valued partner, this invite-only event connects you with industry leaders and decision-makers, giving you the platform to showcase your solutions and build meaningful relationships. Space is limited and all sponsors are subject to approval. Don’t miss this chance to engage with our clients and grow your business.

 

Kevin Brice in action